Thanks to digital technology, CMOs have access to unprecedented, 360-degree customer insights that are rich, real-time, predictive and actionable. Even so, capturing data and leveraging these insights still remains an elusive challenge for many marketers, with one of the biggest barriers being learning how to best work with IT to design and integrate the appropriate infrastructure.
To address some of these remaining challenges marketers and brands are facing, Accelent Consulting, in partnership with The CMO Club and Oracle Marketing Cloud, is pleased to share our new report: CMO Insights on the Journey toward Digital Agility.
In it, research reveals that leveraging digital marketing to get closer to the customer was almost twice as important as using it as a means for increasing sales. In order of priority, the top three drivers of enhancing digital marketing agility are:
- Enhancing the customer experience
- Improving competitive position
- Increasing sales
“Everyone is talking about digital marketing and technology, so why did we feel the need to do this study? Because knowing that you need to become more digitally driven and doing it well are two different things. The need to act faster and adapt to changing customer and market needs has put the concept of digital agility front and center,” said Barbara Angius Saxby, Managing Director and Founder, Accelent Consulting.
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